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FREQUENTLY ASKED QUESTION

How to order
Write down your Name – Address – Phone Number – Code + size, text to 0811-2252-772 / email us : info@hys.co.id
After we reply your message, you can transfer to account number that we told.
Don’t forget to claim your confirmation to us after it
Write down your Name – Address – Phone Number – Destination account number – Sender’s account number & name – Total Transfer

How do i track my order
In most cases, orders ship within 2-3 business days from the time the orders have been picked up by shipping agent
Any order outside Indonesia may take an extra 1-3 weeks to arrive due to customs & carry-over delays.
Once an order has beed shipped, you will receive
A confimation from us about tracking number sms/email
For indonesian order you can check www.tiki-online.com

When i get my tracking number
2 days after your package was send out we will give you the receive number.

How to make International order
Email us to hysstore@hys.co.id

how can i make a return / exchange and what is your return policy
You must follow the return /exchange form located below. Item (s) must be returned within 7 days of the ship to date. Please review our website for style and size availability.
All clothing or denim returns/exchanges must be unworn, unwashed, undamaged , and odor – free. All item (s) return/exchanges must have all hangtags still attached.

I want to bring Hysterical to my store
Has HYSTERICALXHYSDENIM caught your eye & you are interested in carrying HYSTERICALXHYSDENIM in your store? For more information please send email to hysstore@hys.co.id

how do your size run/ how will they fit
You can check out our size chart HERE

will hystore sponsor my band
We are huge supporters of music, we love to keep up with new and up-coming artist as well as follow the growth of the bands we’ve worked throughout the years. Please send a quick bio and some links, or music attachments to : hysstore@hys.co.id

do hystericalXhysdenim give out free stuff
Yes we do! We do our best to ensure that every single order that leaves our warehouse is chockfull of goodies like stickers, post card , posters and more.

is your website secure
We sure are! HYS STORE takes security issues very seriously and uses the latest industri-standard SSL encryption to protect your personal information.

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